Qlty & Reliability Technician I

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TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today's increasingly connected world. We collaborate with engineers to transform their concepts into creations €“ redefining what's possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS €“ www.TE.com.
This position is responsible for assisting engineers in developing and maintaining quality engineering methodologies and providing quality technical support within new product development, manufacturing, or system/services support. Also, responsible for Managing the Return Merchandise by being the liaison between the customer and the supplier on returned merchandise. This individual will be responsible for returning Corrective Action Request to the customer that will include root cause analysis, implementation, and monitoring effectiveness of the corrective action with focus on continual improvement.
Responsibilities & Qualifications
Essential Functions:
Ability to Interpret Engineering Drawings.
Perform inspection of production operations, including documenting inspection and audit results. Perform final product inspections against specification and procedural requirements.
Document nonconformances as appropriate and assist in the resolution of nonconformances.
Initiate related documentation changes.
Perform Process Control & Monitoring of critical-to-quality parameters and specifications.
Collect data, summarize, analyze, perform basic statistical analysis on, and document test results.
Assist with or perform Gage R&R studies.
Assist with the selection, installation and programming of precision measuring equipment.
Assist in designing, building, and evaluation of test methods and inspection fixturing, providing improvement recommendations.
Create and maintain control plans for products and processes.
Assist in writing, executing and documenting equipment, product, process, and test method verifications, qualifications, and validations.
Assisting Product Line Managers and Engineers with processing all phases of handling returned material from initiating an RMA to providing written corrective action to customers.
Verifying effectiveness of corrective actions.
Evaluate and disposition returned product.
Monitoring and reporting status of returned material and in process corrective actions.
Ability to Interpret Engineering Drawings.
Organize and update relevant data using MS office and other database applications.
Perform metric analysis and trending of RMA Data.
Lead teams and projects in order to find and correct root cause of returns.
Manufacturing experience is a must.
Experience in Corrective Action Program or DMAIC principles preferred.
ISO experience is preferred.
Research and investigate information to enable decision-making.
Arrange, lead, and participate in project team activities.
Adhere to stated policies and procedures relating to health and safety, and quality management i.e. ISO and Corporate.
Provide guidance to operations and assist in cost reduction projects
Other duties as assigned by Management.
Must be US person or PRC holder due to access to products and technology controlled under the ITAR & EAR.
High School degree required; 2 year technical degree preferred.
This individual must be self-driven, results-oriented with a positive outlook and a clear focus on quality. Comfortable in dealing with employees at all levels. Good communicator and customer friendly.
Must be proficient in use of MS Office Excel, Word, Access, and PowerPoint.
Previous experience in assisting with validations & qualifications, Gage R&R, calibration, test methods, and NCMR dispositioning preferred.
Knowledge of Quality Systems, FDA regulations, ISO 13485, AS9100, ISO 9001 and applicable worldwide regulatory requirements.
Experience with optical measurement equipment, hand tools, gages, pressure and force gage testing, and fixture design.
Training in blueprint reading and experience with sampling techniques
Good communication and computer skills, including data analysis and report writing skills.
Prior medical device / aerospace experience preferred.
Up to 15% travel required.

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