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Customer Service Associate

TE is now one of the largest sensor companies in the world, with innovative sensor solutions that help customers transform concepts into smart, connected creations. TE s unmatched portfolio of intelligent, efficient and high-performing sensor solutions are used for customers across several industries, from automotive, industrial and commercial transportation and aerospace and defense, to medical solutions and consumer applications.

Customer Care Associate

Are you motivated by solving problems and providing extraordinary customer experience to those around you? Do you enjoy making a meaningful difference in the lives of customers? As a Customer Care Associate, you serve as the face and voice of the TE brand. Our servicing philosophy puts your passion to serve -and your personality- at the center of every customer interaction; creating an opportunity to deliver value to our customers while deepening relationships within our company.

TE Customer Care Professionals deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with TE Connectivity, solving customer issues, while celebrating their value to us.

What you will be doing:

As a Customer Care Associate a typical day may include:

  • Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment.
  • Growing and nurturing customer relationships on every interaction that results in measurable customer value.
  • Offering custom solutions that benefit the customer.
  • Communicating via various channels such as telephone, email, and chat with customers and internal support areas including production, sales, engineering, logistics, and others as necessary.
  • Committing to being part of the solution when faced with a challenge.
  • Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.
  • Reacting positively to changing business conditions by proving to be flexible and adaptable.

Click here for a day in the

What your background should look like:

  • High school degree of GED required
  • Customer care experience, manufacturing environment preferred
  • Experienced with Microsoft Office tools

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Healthcare for associates and their families, including eligible domestic partners
  • Paid time off, including vacations and holidays
  • Life insurance and disability protection
  • Employee Stock Purchase Program
  • Tuition reimbursement
  • Retirement benefits (401k) and more

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

This position will be located in Andover, MN.

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www. te. com and on LinkedIn, Facebook, WeChat and Twitter.

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation


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